Head office in Bishkek

Togolok Moldo st. 54а
Bishkek, Kyrgyzstan, 720033

Phones

(+996 312) 61 53 64
(+996 312) 61 01 18
(+996 312) 61 09 00 (fax)

Office in Osh

Kurmanjan Datka st. 119
Osh, Kyrgyzstan

Phones

(+996 3222) 2 75 32
(+996 3222) 5 62 14
(+996 3222) 5 55 48

Identification
All branches and affiliates
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See also corporate banking

Bank payment cards for personal banking

Bank payment card - a modern, convenient and reliable control facility your money stored on the bank account, 24 hours a day, 7 days in a week, as in territory of the Kyrgyz Republic, and abroad.

Bank payment card intended for daily calculations for the goods and services in the trading-service enterprises, and also for reception of cash money resources through cash dispenses (further АТМ) and points of delivery of cash. Points serving bank payment cards, are designated by corresponding labels and other indexes with logos of payment cards.

Contact phones of bank: +(996 312) 615352, 610118

The round-the-clock centres of support:
ELCARD: +(996 312) 637696, 692881, 627230
VISA/MasterCard: +(7 495) 7237721, 7237079

To use a bank card it is more safe, than to carry with itself cash. In case of theft or lost of a card immediately by phone inform on the given fact in Bank or the Center of Support and block a card.

Before reception by Bank of your written statement, responsibility for all operations made by the third parties with use of your card, you bear!

Councils about safe use of a bank payment card:

  • Your plastic card together with the PIN-CODE, is a key to your bank account, therefore provide their safety!
  • Write down number of your card (last four figures) and phone of Bank and the Center of Support and always have this information at itself.
  • Address with your card the same as and with cash - do not leave a card without supervision.
  • Do not transfer a card to the third parties.
  • In no event inform anybody your PIN-CODE.
  • Observe elementary rules of storage of a card - do not subject a card to thermal, electromagnetic or mechanical influence.

Demand to perform operations of payment of the goods and services in your card at your presence and at your visual supervision. Do not suppose disappearance of a card from a field of your visibility.

Instructions for use a card in terminal devices:

At reception cash money in the ATM-CASH DISPENSE it is necessary to follow strictly to instructions of a cash dispense which appear in the top part on the monitor!

  • Be convinced, that the cash dispense serves yours a bank payment card (on a logo of a card and corresponding indexes)
  • Correctly insert a card into the receiver, according to marks on a cash dispense
  • Choose dialogue language
  • To type a card PIN-CODE on digital keyboard a cash dispense (below)
  • To choose «Delivery of cash» - inquiry of the necessary sum
  • It is necessary to take away at once money as soon as the cash dispense will give out them
  • Take away a card at once as it will be returned by a cash dispense
  • Keep the check after operation carrying out

At reception of cash through points of delivery of cash:

  • Be convinced, that the commercial bank, branch or savings bank of commercial bank serves yours a bank payment card (on a logo of a card and corresponding indexes).
  • To transfer a card to the cashier and under its request either to enter the PIN-CODE, or to give the document proving your identity.
  • To inform the cashier the sum which you wish to receive.
  • To undersign for the check.
  • Do not forget to take away a card after carrying out of operations. Be convinced, that the returned card belongs to you.
  • Keep the check after operation carrying out, and also check correctness of the sum specified in the payment check.

At payment of the goods and services in trading-service enterprises:

  • Be convinced, that the given trading-service enterprise serves yours a bank payment card (on a logo of a card and corresponding indexes).
  • Before acquisition of the goods/services to warn the attendants, that you will pay by means of a bank payment card.
  • At payment product to transfer a card to the cashier. At the desire of the cashier to type the PIN-CODE and, probably, to give the document proving your identity.
  • Verify the sum of both checks (cash on a card and commodity). The sum should not be approximated.
  • To sign the check and to take the copy.
  • Do not forget to take away a card after carrying out of operations. Be convinced, that the returned card belongs to you.
  • Keep the check after operation carrying out, and also check correctness of the sum specified in the payment check.